About NPower Canada

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program , NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace. 

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace™ for Giving Back.

What We Offer:

• Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements

• Comprehensive extended health care coverage with 100% premium cost paid by the employer

• A retirement savings plan with a generous matching contribution

• Opportunities for career development and tuition reimbursement

• A clear path for career advancement within a growing organization

• An equipment allowance and provided computer equipment 

• Starting annual vacation of three weeks, with additional paid time off during the final week of December

• Generous paid Federal and Provincial holidays, personal days, and sick leave

Position Summary

The Account Manager, Community Engagement is a target-driven, goal-oriented individual responsible for achieving recruitment and enrollment goals for NPower Canada’s programs and services. The ideal candidate engages both community partners to generate pipelines of program applicants and individual applicants who are committed to taking steps toward a meaningful career via NPower Canada programs.  

This role is also responsible for hosting and delivering virtual presentations to referral partners, attending events, and conducting outreach online, in-person, via email, and over the phone to meet our recruitment targets. lt will coordinate the marketing, administration, program development, delivery, and evaluation of all outreach and community engagement programs while establishing and maintaining working relationships with a wide variety of internal and external stakeholders.

The ideal candidate is a self-starter, a performance-driven individual comfortable working with sales-oriented targets that align with the strategic community outreach plan. This person will be responsible for identifying, prioritizing, and developing relationships with key accounts and stakeholders within the community to cultivate participant applicant pipelines, relevant referrals, and new business opportunities.

Accountabilities: 

Partnership Development / NPower Canada Values Proposition: 

• Engaging in a relationship-building and consultative mutual benefitting process with prospects including developing strategies, and executing creative follow-up efforts, in order to achieve sales-oriented targets that meet the goals of Outreach and Engagement Operations.
• Seek out new business relationships by creating appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques.
• Executing creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
• Plan, organize, and lead a consultative business development process resulting in a strategic partnership plan to grow the relationship and discover further opportunities.
• Assists the Community Engagement and MarComm teams in spreading brand awareness through organizing and participating in lead generation activity including industry trade shows, community education efforts, and marketing campaigns.
• Enter, update, and maintain customer sales data in the corporate CRM system (i.e. Salesforce).
• Maintaining standards aligned with our Core Values and high-quality customer service.
• Network and represent to improve the presence and reputation of NPower Canada.
• Develop and maintain a deep understanding of NPower Canada’s suite of services and value proposition to engage new and existing clientele in sales-oriented conversations.

Outcomes Evaluation. You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes: 

• Conduct daily data reviews, ensuring completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment, and graduation outcomes).
• Cultivate, grow, and steward key employer and stakeholder relationships, supporting marketing efforts with case study identification and other content development.

Team Collaboration. You will be working cross-departmentally, supporting :

• Work to coordinate timely applicant interviews, offers of admission, and timely follow-up communications.
• Support management team to effectively resolve issues and respond to sensitive inquiries and concerns from applicants and their families.

Applicant Communication and Support.  Work with the Outreach & Engagement and Admissions teams to ensure that enrollment targets are achieved with the most suitable youth:

• Provide support, guidance, and encouragement to applicants throughout the admissions process, from online applications to interviews to offers of admission.
• Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
• Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.

Who You Are:

• Passionate about community engagement and relationship building with a keen ability to foster and nurture internal and external relationships with participants, colleagues, community partners, and other stakeholders

• Expertise in developing new partnerships with an inclusive approach; including Indigenous, new immigrants, women and LGBTQ2S+ communities

• Results-driven and demonstrated strategies to meet targets and deadlines within  critical time periods  

• Possess excellent communication skills, including oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details 

• Ability to work independently and as part of a team

• Highly motivated with demonstrated ability to work independently and collaborate with the larger team - managing own workload and time 

• Demonstrated experience working with Indigenous community services,  programs and agencies is a strong asset 

• Proven skills in client and community service with an orientation toward innovation and collaboration

• Must have reliable transportation and maintain a valid and current driver’s license and willingness to travel within the province. 

• Proficiency with Google platform, Salesforce (or other CRM) and Asana (or other project management software) and the ability to easily learn new tools which enhance efficiency and effectiveness.

• Preference will be given to candidates with lived experience with First Nations, Métis, Inuit and knowledge of Indigenous communities and values 

• Strong preference will be given to Individuals who self-identify as Indigenous, including those who identify as First Nations, Métis and Inuit.

** Please note that this position's compensation is strictly salary-based. At the current time, there is no commission or bonus structure **

NPower Canada is an Equal Opportunity Employer

We welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour. 

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing hr@npowercanada.ca 

At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.

Background Check Notification

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

 **NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements **