About NPower Canada

NPower Canada is a charitable organization that creates pathways to economic prosperity for Canada’s underserved youth and adults by launching them into meaningful and sustainable digital careers. As a national employment program, NPower Canada provides employers with access to a pipeline of eager, diverse and job-ready talent with in-demand digital skills who are primed to succeed in the workplace. 

As part of our corporate culture, we pride ourselves in innovation and continuous improvement, actively encouraging employees to bring fresh perspectives and ideas to the forefront.

NPower Canada operates from coast to coast in Canada, while our sister entity operates widely across the US.

NPower Canada is a certified Great Place to Work® in 2023 and named a 2023 Best Workplace™ for Giving Back.

What We Offer:

• Flexible work hours based on your function, promoting work-life balance. Our work environment is a hybrid of in-office and remote work, depending on your role and project requirements

• Comprehensive extended health care coverage with 100% premium cost paid by the employer

• A retirement savings plan with a generous matching contribution

• Opportunities for career development and tuition reimbursement

• A clear path for career advancement within a growing organization

• An equipment allowance and provided computer equipment 

• Starting annual vacation of three weeks, with additional paid time off during the final week of December

• Generous paid Federal and Provincial holidays, personal days, and sick leave

Position Summary

We are seeking a Program Manager to oversee the delivery of the NPower Canada programs. This position involves leading a dynamic cross-functional team of front-line program staff to achieve strong training and employment outcomes for low-income, diverse young adults enrolled in the NPower Canada program. 

This position is accountable for ensuring that at least 80% of program participants successfully complete training and for ensuring, in collaboration with the job placement and alumni services team, that at least 80% of program graduates secure IT-related, full-time employment and/or enroll in postsecondary education within six months of training completion.

Accountabilities & Deliverables

Recruitment & Admissions

• Work alongside the Community Engagement team to ensure that enrollment targets are achieved and that the most suitable youth are recruited, prioritizing low-income, diverse youth facing barriers to employment.

• Support admissions process through close coordination to ensure front-line staff understand the needs of incoming participants, and admissions is aware of changes to admissions status.

• Develop and maintain mutual referral relationships with community partners.

• Lead sensitive meetings or communications with applicants who have been denied admission or exited from bootcamp.

• Deliver presentations to key recruitment stakeholders.
  
  

Program Management

• Supervise front-line staff to ensure that participants are prepared to market themselves professionally and represent the NPower Canada brand when interacting with employers, funders and community partners at events and in interview situations.

• Liaise with the job placement team to support the achievement of participant employment and retention targets.

• Work with staff to ensure effective design and delivery of professional development,technical training and career counseling services.

• Work with Instructors to ensure that certification outcomes are achieved.

• Develop a plan with Career Specialists to ensure that all participants are equipped with professional resumes, cover letters and LinkedIn profiles in a timely manner.

• Oversee execution of Program Calendar for each cohort.

• Work with the job placement team to schedule employee engagement opportunities for corporate partners such as site tours, speed networking and presentations.

• Collaborate with front-line staff and leadership team on continued program development and improvement.

• Coordinate with a number of related departments to ensure implementation of emerging processes,
  
  

Team Building

• Support regular team building sessions and staff training opportunities through organizing facilitators or identifying and creating sessions based on need.

• During in-person staff activities ensure that all staff are fully informed of policies and procedures, including health and safety policies and emergency safety plans.
  
  

Participant Supervision

• Lead case conferencing and provide case supervision to program team, assisting front-line staff with successfully navigating and resolving challenging participant service situations

• Oversee participant disciplinary process and lead sensitive meetings with participants, especially when addressing final warnings and dismissals.

• Serve as the first point of escalation to address participant complaints; work with staff to document, respond to and resolve complaints.

• Oversee program staff coordination of participant resources (wraparound services, accommodations,, exam vouchers, etc.).
  
  

Staff Supervision

• Oversee hiring, supervision, development and evaluation of program staff.

• Coach and mentor front-line staff in effective program delivery and participant management strategies.

• Provide training and mentoring to front-line staff in core elements of program delivery such as issue resolution, crisis intervention, facilitation, lesson planning, teaching, and providing warm and appropriate referrals.

Data Reporting and Program Evaluation

• Ensure completeness and accuracy of data entered regarding key metrics (enrollment, certification, referrals, employment and graduation outcomes).

• Assist leadership team in analyzing qualitative and quantitative program outcomes.

• Conduct quarterly data review, ensuring that program data is being entered in a timely, accurate and comprehensive manner.

• Regularly review and provide feedback to front-line staff regarding case notes and documentation to ensure adherence to best practices.

• Prepare weekly reports regarding program activities and outcomes.

• Prepare end-of-cohort evaluations to facilitate reflection on best practices, lessons learned, and outcomes achieved to inform future cohort delivery.
  
  

Stakeholder Engagement

• Liaise with the leadership team to help cultivate, grow and steward key employer and stakeholder relationships.

• Support marketing efforts with case study identification and other content development.

• Deliver presentations to diverse stakeholder groups.

Who you are

• Creative and passionate about leading a team that is focused on helping individuals achieve their employment goals in digital skills and tech enabled positions. 

• Highly skilled at and deeply committed to engaging, motivating and empowering underserved adults who face barriers to employment.

• Minimum 3-5 years of experience in non-profit sector program management, preferably in the employment services field.

• Relevant post-secondary education in human services, employment counseling, non-profit sector management or a related discipline is a strong asset.

• Strong professional network of contacts at allied organizations serving low-income young adults.  in the regions served by the Office.

• Exceptional customer service ethic and relationship management skills; highly responsive to the needs of youth, employers, funders, community partners and other stakeholders.

• Highly skilled at supervising, coaching and mentoring cross-functional program delivery teams and individual staff members.

• Demonstrated strength in program reporting, ensuring that program data has been captured with accuracy and integrity, and insights are gathered to continue evolving program delivery

• Exercises sound judgment when leading staff in resolving complex client service challenges

• Highly skilled at risk management, crisis intervention, de-escalation and conflict resolution.

• Adaptable, flexible and able to execute on multiple priorities and deliverables.

• Experienced at helping individuals and teams effectively navigate change.

• Proficiency with CRM database applications; specific knowledge of Salesforce is an asset.
  
  

*While we appreciate all applications, please note that only qualified candidates will be contacted by a member of the Recruitment Team for the next steps within 3-4 weeks.

NPower Canada is an Equal Opportunity Employer

We welcome and encourage applications from individuals of all backgrounds, those with disabilities, Black, Indigenous and people of colour. 

NPower Canada will make every effort to accommodate any needs of candidates through the hiring process, under the Human Rights Code. Please inform us if you require any accommodation through the hiring process by emailing hr@npowercanada.ca 

At NPower Canada, we believe in the potential of every candidate. Even if you do not meet 100% of the job requirements above, we encourage you to apply. We understand that no one is a perfect fit for every job description, and we value diversity in thought, experience, and background. If you have most of the qualifications and are excited about the opportunity, we encourage you to apply. We are committed to considering all qualified applicants and finding the best fit for our team.

Background Check Notification

All offers of employment are conditional upon the successful completion of a background check; which includes professional and criminal checks.

 **NPower Canada operates within a hybrid work setting that includes working at the assigned NPower Canada office and working remotely from home depending on project, position, or role requirements **